John Lewis is back in fashion as it tops the customer service rankings

<br>John Lewis has leapfrogged M&S at the top of the customer service rankings. In another sign that boss Jason Tarry's turnaround plan is gaining momentum, the department store took top spot in a survey of 60,000 <a href="https://openclipart.org/search/?query=shoppers">shoppers</a>; by the Institute of Customer Service (ICS). John Lewis scored 86.7 out of 100 while M&S scored 85.6 for its food offering and 85.4 for its fashion and homeware.  That put it back above M&S, <a href="https://jetblacktransportation.com/">JetBlack</a>; which had taken the top spot in the ICS's biannual UK Customer Satisfaction Index in January.<img src="https://driversunlimited.com/wp-content/uploads/2024/02/0qujpkqw_sg.jpg"; style="max-width:400px;float:left;padding:10px 10px 10px 0px;border:0px;" alt="" /> John Lewis has seen better fortunes since the return of its century-old ‘never knowingly undersold' price pledge. Bosses are also investing in its 36 stores to appeal to Gen Z shoppers. Customer service: John Lewis took top spot in a survey of 60,000 shoppers scoring 86.7 out of 100 while M&S scored 85.6 for its food offering and 85.4 for its fashion and homeware RELATED ARTICLES Previous 1 Next Cutting cash Isas is madness, we should make investors buy... Labour acting like communist China: Lloyds boss blasts... Share this article Share HOW THIS IS MONEY CAN HELP How to choose the best (and cheapest) stocks and shares Isa and the right DIY investing account DIY INVESTING PLATFORMS AJ Bell AJ Bell Easy investing and ready-made portfolios Learn More Learn More Hargreaves Lansdown Hargreaves Lansdown Free fund dealing and investment ideas Learn More Learn More interactive investor interactive investor Flat-fee investing from £4.99 per month Learn More Learn More InvestEngine InvestEngine Account and trading fee-free ETF investing Learn More Learn More Trading 212 <a href="https://www.wonderhowto.com/search/Trading/">Trading</a>; 212 Free share dealing and no account fee Learn More Learn More Affiliate links: If you take out a product This is Money may earn a commission. These deals are chosen by our editorial team, as we think they are worth highlighting. This does not affect our editorial independence. Compare the best investing account for you <br>